Appointments

Please don't be alarmed if our reception team ask the nature of the problem - this is just so they can direct you to the best clinician to deal with your problem (our staff are trained to care navigate). However please don't feel like you have to state the reason, we understand that some things are personal.

To request a routine appointment in the next 7 days:

• use Patient Access, Monday to Friday 9am to 6.30pm. We will respond by 6.30pm the same day.
• phone us on 0300 7900 167, from 08:30am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

Patients can choose to see a doctor or nurse of their choice depending upon availability; this does not apply in the case of an emergency.

Please don't be alarmed if our reception team ask the nature of the problem - this is just so they can direct you to the best clinician to deal with your problem (our staff are trained to care navigate). However please don't feel like you have to state the reason, we understand that some things are personal.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using Patient Access
• phone us on 0300 7900 167, Monday to Friday from 08:00am to 18:30pm
• reply CANCEL to your appointment reminder text message

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. We will be able to rebook you for the next available appointment that is more convenient for you.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

See the Opening Times page for details of Walk-in Centres.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If patients fail to get an appointment, our reception team may take your details and the problem you have and speak to the Duty Doctor the same day. This may result in a telephone consultation or if necessary arrange an appointment or a member of the reception team can call you back with advise from the GP on what to do next. 

Arrangements for speaking to a Doctor

Please note that your telephone request to speak to a doctor will be dealt with in the following manner:

• You will be advised which doctor is on duty and at which surgery
• A team member will record your request and take the following details:
• Name, Date of Birth, Telephone Number and brief details of the reason for the request
• Your request will be passed to the doctor on duty who will deal with the request at the end of the morning surgery

Arrangements for speaking to a Nurse

Please note that your telephone request to speak to a nurse will be dealt with in the following manner:

• A team member will record your request and take the following details:
• Name, Date of Birth, Telephone Number and brief details of the reason for the request
• Reception will look for the next available appointment and book you into that slot, the nurse may be able to speak to you the same day but would need information first from reception.
• If the nurse if running a surgery the team member will pass your details on to the nurse as soon as possible
• The nurse will endeavour to action the request at the end of each surgery

Whilst we encourage our patients to come to the surgery if they can, where we have the proper equipment and facilities available, we do appreciate this is not always possible and we understand that some of our patients will be housebound / bedbound. Therefore if you do need a home visit for yourself or a family member or friend, we ask that you make the request with reception before 11:00am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.