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IMPORTANT NOTICE FOR PRACTICE PATIENTS. ADVICE IS AS FOLLOWS

ANY PATIENT WITH ANY COVID 19 SYMPTOMS ARE NOT TO ATTEND THE PRACTICE, PLEASE SEE THE ADVICE BELOW ON WHAT TO DO- (CLICK LINK)

https://www.nhs.uk/conditions/coronavirus-covid-19/

PATIENTS ARE ADVISED TO NOT ATTEND THE PRACTICE IF THEY ARE AGED 60 OR OVER AND ANY PATIENTS WITH 1 OR MORE UNDERLYING CHRONIC DISEASES ARE ALSO ADVICED TO NOT ATTEND THE PRACTICE FOR THEIR OWN SAFETY. THE PRACTICE WILL UPDATE THIS ADVICE AS SOON AS FURTHER NATIONAL IS SENT TO US.

 

If you've been:

• to Hubei province in China in the last 14 days

• to Iran, areas of northern Italy in lockdown or "special care zone" areas in South Korea since 19 February

• to other parts of mainland China or South Korea, Thailand, Japan, Hong Kong, Taiwan, Singapore, Malaysia or Macau in the last 14 days and have a cough, high temperature or shortness of breath

• to other parts of northern Italy (anywhere north of Pisa, Florence and Rimini), Vietnam, Cambodia, Laos or Myanmar since 19 February and have a cough, high temperature or shortness of breath

• in close contact with someone with confirmed coronavirus

You should hang up and call 111.

Do not go to a GP surgery, community pharmacy or hospital. Call NHS 111, stay indoors and avoid close contact with other people.

Further information is available on nhs.uk.

                                                                flu

Appointments

Appointments can be booked in advance and also on the day in the morning (at 08:30). Patients can choose to see a doctor or nurse of their choice depending upon availability; this does not apply in the case of an emergency.

Telephone Appointments

If patients fail to get an appointment, they can leave their telephone number and problem details, and a Doctor will contact them on that day for a telephone consultation or if necessary arrange an appointment. Telephone call requests are taken before 10:30am each morning.

Arrangements for speaking to a Doctor

Please note that your telephone request to speak to a doctor will be dealt with in the following manner:

  • You will be advised which doctor is on duty and at which surgery
  • A team member will record your request and take the following details:
  • Name, Date of Birth, Telephone Number and brief details of the reason for the request
  • Your request will be passed to the doctor on duty who will deal with the request at the end of the morning surgery

Arrangements for speaking to a Nurse

Please note that your telephone request to speak to a nurse will be dealt with in the following manner:

  • A team member will record your request and take the following details:
  • Name, Date of Birth, Telephone Number and brief details of the reason for the request
  • If the nurse is free you may be put through straight away
  • If the nurse if running a surgery the team member will pass your details on to the nurse as soon as possible
  • The nurse will endeavour to action the request at the end of each surgery
  • If the nurse is not on the premises, or is not likely to be available, you may be referred to the other surgery.

Online Appointments

You are now able to book and cancel your appointment with the doctor online via the link at the top of this page. In order to book appointments online you must have previously obtained the necessary access codes. Click here for more information.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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