We are committed to providing the best possible care for our patients and continually improving our services. As part of this effort, we are conducting a Patient Experience Survey to better understand your needs and experiences.
Why Your Feedback Matters
With the expansion of our online services, we aim to ensure that all patients feel included and find these services useful. Your responses will remain anonymous and confidential, used solely to enhance the quality of our care and accessibility.
What to Expect
The survey will take just 2 minutes to complete and covers topics such as:
- Your age range
- Activities you regularly do online
- How you usually book appointments
- Your satisfaction with appointment booking processes
Participating Practices
This survey is being shared with patients from Meir Primary Care Network which are the following practices:
- Meir Medical Practice
- Adderley Green Surgery
- Meir Park & Weston Coyney Practice
- Willow Bank Surgery
- Trinity Medical Centre
- Dr Miles & Valsapalli
Deadline:
Please submit your responses by 31st December 2024
Thank you for contributing to this important initiative. Together, we can make a difference!
Please click HERE to access the Survey
Now Live! NEW Prescription Ordering Direct (POD) Service!
Introducing Our New Prescription Ordering Direct (POD) Service!
We’re excited to announce the launch of our Prescription Ordering Direct (POD) service, making it easier than ever for you to manage your prescriptions.
With POD, you can now order your repeat prescriptions online via our webform, without the need for a paper form or phone call. The service is quick, secure, and convenient, helping you get your medications delivered or ready for collection with minimal hassle. This is available 24 hours a day.
How it works:
- Visit our online portal to request your prescription.
- Select your preferred pharmacy for collection or delivery.
- Collect from the pharmacy.
You can also call us direct on 01782 432469
- Available Monday to Friday 9am - 4pm
For more information visit POD Information
Stay healthy, stay connected!
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Extended Primary Care Services
The NHS General Practice Forward View (GPFV) outlines a five-year plan to sustain and transform general practice. One of the national requirements it includes is for extended access primary care services to be available to all patients for both pre-bookable and same day appointments from 1 September 2018.
Under the Extended Hours Primary Care Services programme, there is a requirement for patients to be able to access 1½ hours additional appointments after 6.30pm each week day and an effective weekend service based on the local needs of the area. All practices must be able to direct patients to the service and offer a choice of evening or weekend appointments on an equal footing to core hours appointments.
The CCGs in Staffordshire and Stoke-on-Trent have reviewed the existing extended access pilots that were established with funding from the Prime Minister’s Challenge Fund and worked with Public Health to carry out a population needs assessment for the different localities across the six CCG areas. They have also been working with patients and the public to understand the need for and type of improved and extended access that would best meet local needs, particularly around shaping what the weekend provision might look like and to address any specific demographic requirements.
To deliver extended access primary care services that are equitable to all patients and sustainable, practices and GP federations are working collaboratively. This could mean that patients will be required to visit a nearby practice other than their own GP surgery. The clinicians delivering care to patients, even those registered with another practice, will be able to view the medical records of patients to ensure effective clinical care.
As part of the scheme, practices are coming together to transform the way primary care services are delivered over the next three years. Practices are continuing to develop their current workforce models so that patients are directed to the most appropriate healthcare professional to meet their needs at their first appointment. This is not always a GP and so practices are working towards involving other primary care professionals as part of the model. The additional capacity will also mean more time can be spent in practices to provide longer appointment for patients with more complex needs, such as frail and elderly people.
The Extended Hours Primary Care Service aims to respond to the needs of the local population in each area and respond to the feedback we received from our engagement with patients and the public. Your local GP surgery will be able to advise you on the arrangements for your own practice. To book an appointment, patients simply need to contact their own GP surgery.
Frequently Asked Questions (FAQs)
Accountable GP for all patients
All patients have been allocated with an accountable GP; please contact the surgery to find out yours.